Total Height (mm)270
Total Height with Chain1500
RNEW Ltd will normally deliver your order within 7-10 working days.
Your order will be delivered using the following rates:
UK mainland excluding Highlands and Islands - Carrier rates for orders are £10.00 per order. We will email you when your order has been dispatched, usually within 7-10 working days. If you have any questions or difficulties you can contact RNEW via phone or email.
If for any reason we have difficulties with your order a member of our team will contact you asap to discuss.
If you decide to cancel and return the goods, then you should put this in writing, either by letter (proof of posting or recorded delivery is advisable) or you can email. A telephone call is not sufficient for confirmation, but please do call if you wish to discuss your return.
We accept unused and unfitted correctly boxed returns for exchange or credit within 30 days. To define correctly boxed: this means the product should be correctly repacked in it's own product box and then safely protected and packed in another outer box for shipping. Do not send products back in only their product box only as this will lead to damages happening in transit and refunds not being issued for returned damaged goods. Any such damages should be taken up with your return courier. Faulty returns must be sent back for inspection using our correct postal address (as on our contact page, please send to Windermere Branch). If found to have a manufacturing defect you will be offered a credit or exchange. Goods must be adequately sealed in all the original packaging, including the outer. All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates) Please note that all orders for spare parts are non-refundable and non-returnable.
We accept all major credit & debit cards, Apple Pay & Google Pay at our checkout. The safety and security of our customers payments is at the upmost importance to us, which is why RNEW Ltd use Stripe to ensure safe & secure payments online.
RNEW Ltd do not store any sensitive information (card number, etc). Our website host ensures SSL encrypts when you order online to avoid any decoding of that information to anyone other than the necessary processing parties. You can double check the security of our website and your payment by looking at the security of your connection in the bar of your browser. If you see an unbroken key or closed lock (this varies on the browser you are using) the SSL is active and your payment is secure.
To read more about how Stripe protects and secures your payment, you can view there security document here.